Changes & refunds

1. Purpose and official channel

This English version is provided for convenience. The Spanish text at https://yakuexperience.com/devoluciones governs in case of conflict. Peruvian law applies; courts of Ayacucho, Peru.

This Policy sets cancellation, refund, rescheduling and name-change rules for Yaku Experience under Consumer Code Law No. 29571.

Exclusive channel: info@yakuexperience.com. Verbal-only or social-media requests are not processed. Response within 48 business hours.

2. Guest cancellations and refunds

You may cancel with rescheduling or partial refund rights depending on notice before the scheduled date:

2. (cont.) No-show and retention

No-show (failure to appear at the confirmed meeting point/time without timely notice) yields no refund, reschedule or credit.

Retention percentages reflect costs actually incurred and are not abusive clauses under Law No. 29571 arts. 49–51.

3. Rescheduling and name change

Date changes subject to availability; new date within 6 months of the original or the booking expires without refund.

Transfer to a third party: at least 5 days’ notice and the new guest’s own approved Health Form. Medical disqualification of the new guest voids the transfer.

4. Prior medical disqualification

If the Health Form review finds you unsuitable for safety reasons, at your choice: (a) full refund of amounts paid, or (b) reschedule to an alternative experience without the restricted ceremonial component.

This is a protective fitness measure, not a penalty attributable to you.

5. Force majeure

Unforeseeable irresistible events (roadblocks, extreme weather, disasters, strikes, authority acts) fall under Civil Code arts. 1314–1315.

We prioritise penalty-free rescheduling or a credit voucher. Cash refund for force majeure is not a right except at our exceptional discretion.

Version 2026-07-26. Contact: info@yakuexperience.com.